Terms of use and booking

Optional address lookup

When you choose to search for your address, we send the search text to Google Maps to suggest addresses. We do not send your name, email or account identifier with that search. Google processes the query under its privacy policy. Google Maps terms apply to the lookup service. We save the address you confirm with your host details; you can instead enter it manually.

Google Maps terms · Google privacy policy

Who provides the accommodation

Gites.co.uk Ltd operates ChezFrance. The named host or agency provides your accommodation and takes your payment. ChezFrance helps you find a home, manage your booking and pay securely through Stripe.

ChezFrance does not add a guest booking fee. The provider’s accommodation price and any compulsory property charges are included in the recorded quote. A standard Pay As You Go listing has no upfront or annual ChezFrance listing fee and ChezFrance normally earns an application fee from the provider at the standard rate of 10%. Stripe processing and connected-account charges are separate provider costs. A different rate applies only through an expressly recorded account override, a recorded property-specific native ChezFrance founding-host offer, or a limited, property-specific grandfathered entitlement for an eligible existing paying Gîtes.co.uk customer; a current or future Gîtes.co.uk subscription does not create 0% ChezFrance terms automatically.

Request first and Instant Book

A request-first property sends the guest’s dated request to the host or agency for a decision before the payment step is made available. Sending a request is not, by itself, a confirmed booking or a card payment.

Where a home offers Instant Book, this is clearly marked and you can proceed to payment without waiting for host approval. Your booking is confirmed when the payment succeeds. The host or agency remains responsible for the accommodation and payment.

Prices, terms and payment records

Quotes use the prices and availability information supplied for the property. For booking requests, the host or agency confirms availability before you pay. The quote shows whether a deposit and later balance apply, or whether the full amount is due immediately.

We save a copy of the terms, cancellation policy, house rules, price, charges and payment schedule agreed for your booking, together with the applicable commission. Later changes to a listing do not rewrite that agreement. Stripe processes your payment for the host or agency.

ChezFrance and Gîtes.co.uk listing routes

Gîtes.co.uk properties marked ‘Enquire on Gîtes.co.uk’ are referral listings. Your enquiry and any subsequent booking or payment are handled through Gîtes.co.uk and the accommodation provider, outside the ChezFrance booking and payment system. A referral listing is not a booking made or paid for through ChezFrance; the terms agreed with the provider apply to that booking.

An eligible ChezFrance Pay As You Go property may also appear as a complimentary controlled promotional listing on Gîtes.co.uk. That placement does not expose the host’s or agency’s direct contact details or external booking links: it sends the guest to ChezFrance, where the ChezFrance booking route, safeguards and recorded terms apply.

Gîtes Direct is a separate annual-subscription product for direct enquiries. A property’s presence on both services does not turn a ChezFrance enquiry or booking into a direct Gîtes.co.uk transaction, and it does not change the accommodation provider or merchant of record.

Appropriate use

Do not attempt to bypass access controls, interfere with availability or payments, submit false booking or property information, misuse private messages, or use another person’s account or booking link. ChezFrance may restrict access needed to protect guests, providers and transaction records.

Listings, traffic, enquiries and bookings are not guaranteed. Optional host tools support operations but do not replace the provider’s own legal, tax, safety and accommodation responsibilities.