Frequently asked questions

For a booking made through ChezFrance, we can review the booking and payment records, help you contact the accommodation provider and help resolve a disputed refund or payment status. The accommodation provider remains responsible for delivering the stay and any refund due. ChezFrance does not provide a financial booking guarantee or fund compensation, replacement accommodation or travel costs. This does not limit your statutory rights. For a Gîtes.co.uk referral booking, use the support route on Gîtes.co.uk.

These homes are listed by hosts on Gîtes.co.uk. Follow Enquire on Gîtes.co.uk to check the latest details, dates, prices and terms and contact the host. These stays are arranged through Gîtes.co.uk and the host, without ChezFrance checkout.

No. ChezFrance adds no guest booking fee. Your quote shows the accommodation price and any compulsory property charges for your stay.

The host or agency receives your payment through Stripe. Before you pay, we show who takes the payment and what to expect on your card statement.

No card is needed to send a booking request. Once your host approves, we send you a secure link to pay. For a home with Instant Book, you can proceed directly to payment to confirm your stay.

If your host declines your request, you haven’t paid anything. If they approve, pay before the deadline shown in your booking area. Without payment by that deadline, the request expires and the dates are released.

If a balance is due later, its amount and due date are shown before the initial payment. Checkout asks for explicit consent to save the payment method and charge that agreed balance on the stated date. A late booking may require the full amount to be paid immediately.

Each home has its own cancellation policy, shown before you send a request and saved with your booking. Check it for any cancellation deadlines and refund amounts. Your rights under applicable law still apply.

Use ChezFrance messages before booking. Direct contact details and external booking links are restricted until confirmation; information that must be disclosed by law is still provided. After confirmation, you can exchange the details needed for your stay.

Yes — free of charge, if you’d like us to. Create your host account, then contact hello@chezfrance.com with your property details and the photos you want us to use. Our team will prepare your listing for you to review. You can also create it yourself. This optional service has no setup fee; the usual booking commission and Stripe processing fees still apply.

There is no upfront or annual ChezFrance listing fee. Standard commission is 10% of accommodation and compulsory property charges paid online. Optional extras, refundable deposits, tourist tax and amounts payable on arrival are excluded. The full booking commission is collected from the first guest payment, including a deposit; any amount it cannot cover is collected from later payments. Stripe fees are separate. Any agreed special rate is shown in your listing terms.

Yes, subject to approval and availability of the service. A complimentary promotional listing on Gîtes.co.uk sends guests to ChezFrance to enquire and book. The agreed ChezFrance commission applies.

Not during the property’s initial 12-month Pay As You Go term. A plan change takes effect only on a property anniversary. Buying a Gîtes.co.uk subscription does not retrospectively cap or buy out commission on the resulting booking, including an amendment or reschedule. A separate repeat booking remains covered only if made through ChezFrance or within 12 months of the original introduction.

Gîtes.co.uk referral properties send enquiries to Gîtes.co.uk and do not use ChezFrance checkout or incur ChezFrance booking commission. Keep managing your property and enquiries through Gîtes.co.uk.

No. ChezFrance provides discovery, booking and host tools but does not promise traffic, enquiries or bookings.

No. Choose the tools you need, such as house guides, guest forms, contracts, calendar feeds or team access. Only the information and steps needed to handle a booking and payment are required.